Group Policy

Due to city regulations and the overall enjoyment of guests, we aim to keep our groups relatively small.   Our tours are very popular and we often are forced to turn away many interested guests.  We have found that groups have a higher than average no show rate and affect the dynamic of the tours. 

In order to be fair to everyone, we require groups of 6-9 (some NYC tours are groups of 5-9) people to prepay. This is considered payment to the guide. This includes multiple families travelling together, school, church, youth groups.

  • As long as we are given more than 24-48 hours (depending on the city) notice to cancel a tour, we are happy to refund the payment and cancel the reservation.
  • If your group is 10 or more, please check our our private tours page in the city you are visiting.
  • Groups of 6 and more that reserve by making multiple bookings to avoid prepaying will be cancelled. This includes families and friends travelling together on the same tour.
  • We ask that Meetup groups do not use our tours for their events and we will not be able to accommodate MeetUp groups on our public tours.