Due to city regulations and the overall enjoyment of guests, we aim to keep our groups relatively small. Our tours are very popular and we often are forced to turn away many interested guests.
We have found that groups have a higher than average no show rate and affect the dynamic of the tours.
In order to be fair to everyone, we require groups of 6-9 (some NYC tours are groups of 5-8 and 5-9) people to prepay.
The prepayment is to show commitment at attending the tour and is used to reserve spots on our public tours for large groups.
This is considered payment to the guide and includes a required booking fee in many cities.
It is refundable only if you contact us at least 48 hours before the scheduled start time of the tour to cancel.
If the group fails to show or cancels with less than 48 hours notice of the tour start time, then the prepayment will also go to the tour guide for the spots held on the guide's tour.
When a group shows up for the tour, the pre-payment goes to the guide, no additional payment is expected though of course is welcome of the tour was better than expected.
OUR DEFINITION OF GROUP: includes multiple families travelling together, school, church, youth & MeetUp groups.
If one family has 5 people, and one family as 4 people but have chosen to take the same tour at the same time together, that is considered a group of 9. Please do not make separate reservations to avoid this policy. Your reservation will be canceled and you will not be accommodated at the tour start if you just show up.
- Groups of 6 and more that reserve by making multiple bookings to avoid prepaying will be cancelled. This includes families and friends travelling together on the same tour.
- Verbal harassment of our tour guides because we cannot accommodate you when you ignored our group policy will not be tolerated.
We will make every effort to do what we can to make your trip fun and enjoyable for your whole group. Please just contact us first!