Due to city regulations and the overall enjoyment of guests, we aim to keep our groups relatively small. Our tours are very popular and we often are forced to turn away many interested guests. We have found that groups have a higher than average no show rate and affect the dynamic of the tours.
In order to be fair to everyone, we require groups of 6-9 (some NYC tours are groups of 5-8 and 5-9) people to prepay. The prepayment is to show commitment at attending the tour and is used to reserve spots on our public tours for large groups. This is considered payment to the guide and includes a required booking fee in many cities. It is refundable with at least 48 hours notice of the tour start time. If the group fails to show or cancel within 48 hours of the tour start time, then the prepayment goes to the tour guide for the spots held on the guide's tour.
OUR DEFINITION OF GROUP: includes multiple families travelling together, school, church, youth & MeetUp groups.
If one family has 5 people, and one family as 4 people but have chosen to take the same tour at the same time together, that is considered a group of 9. Please do not make separate reservations to avoid this policy. Your reservation will be canceled and you will not be accommodated at the tour start if you just show up.
- Groups of 6 and more that reserve by making multiple bookings to avoid prepaying will be cancelled. This includes families and friends travelling together on the same tour.
- Verbal harassment of our tour guides because we cannot accommodate you when you ignored our group policy will not be tolerated.
We will make every effort to do what we can to make your trip fun and enjoyable for your whole group. Please just contact us first!